NJ TRANSIT announced on March 27 that its Customer Advocate, Franck Beaumin, will host three virtual listening forums to gather public feedback as part of the development of a Rapid Action Plan. The plan is required by Executive Order No. 16, which was signed by Governor Mikie Sherrill on March 24 and aims to improve aspects of the customer travel experience such as cleanliness, accessibility, safety, and digital services.
The initiative is intended to ensure that customers have a direct role in shaping improvements across all NJ TRANSIT services. By collecting input from riders through these forums and an online survey, the agency seeks to address specific concerns and suggestions raised by those who use its transportation network.
“Since stepping into this role, my top priority has been listening to our customers and gathering their feedback to help deliver a better travel experience across NJ TRANSIT,” said NJ TRANSIT Customer Advocate Franck Beaumin. “I truly value the opportunity to engage directly with customers and hear their ideas on how we can make every trip more enjoyable. I look forward to developing a plan that improves the customer experience.”
The virtual forums are open for all members of the public. Interested participants can visit njtransit.com/actionplan for information about joining the sessions or pre-registering as speakers. Those unable to attend may submit comments via an online survey available at the same website.
The scheduled forum dates are Tuesday, March 31 from 6:00 p.m. to 8:00 p.m.; Thursday, April 2 from 6:00 p.m. to 8:00 p.m.; and Saturday, April 4 from 9:00 a.m. to 11:00 a.m.
NJ TRANSIT describes itself as the nation’s largest statewide public transportation system with over 925,000 weekday trips served across bus routes, light rail lines, commuter rail lines, and paratransit service.
